Skip To Content

You are here:  Help > Faculty Staff > Fac-Staff Helpdesk

FAQs for Faculty and Staff Campus Resources

How do I access NCTC eCampus?

NCTC eCampus is the Web-based platform for all online and hybrid courses at NCTC. It is comprised of specialized systems and their users (e.g., students, faculty, and staff). The central platform to NCTC eCampus is the Canvas Learning Management System (LMS). NCTC eCampus is managed entirely by the eLearning Department. For technical assistance related to NCTC eCampus, go to

The NCTC employee's Canvas username is the same as their NetID username. However Canvas passwords and network passwords are not linked. If you change your Canvas password it does NOT change your network password.

Faculty certified to teach online at NCTC deliver their online and hybrid courses via Canvas. On-campus instructors are also encouraged to use Canvas to enhance their courses. They can use it to share content, deliver assessments, and communicate with students. All faculty use Canvas to maintain grades and attendance data. Staff often use Canvas for committees and professional development activities.


eLearning Department

eCampus Help Desk

How Do I Reserve Campus Facilities - View Room Usage/Schedules?
  • To request the reservation of campus facilities or to view the usage schedule campus rooms, use Astra Schedule.
  • To view room usage, you will not need a NetID.
  • To request the use of a room, your NetID is required.
CampusConnect Faculty Access is now the MyNCTC Faculty Dashboard.
The Faculty Dashboard frequently asked questions page is available here.
Lion Alert is NCTC's free emergency text messaging service. In the event of an emergency, a text message will be sent to the cell number and/or the email address provided.  Individual carrier charges may apply.
 To dial an off campus number on any college phone, dial 9 to get an outside line.
For further Shoretel support, please log in to MyNCTC and visit the Shoretel FAQ.


Contact The ITS Help Desk

Campus Phone Number Extension
Bowie (940) 668-4284 4284
Corinth (940) 498-6288 6288
Flower Mound (972) 899-8415 8415
Gainesville (940) 668-4284 4284
Graham (940) 668-4284 4284

ITS Help Desk Spring/Fall Semester Hours

Days Hours of Operation
Monday-Thursday 7:30 a.m. to 8:00 p.m.
Friday 7:30 a.m. to 3:00 p.m.
Saturday 8:00 a.m. to 2:00 p.m.

ITS Help Desk Summer Semester Hours

Days Hours of Operation
Monday-Thursday 7:30 a.m. to 5:30 p.m.
Academic Information
Account Notification
Admissions Status
All My Courses
Apply For Admissions
Apply Online 2.0
Bulletin Boards
Campus Groups
Contained Form
Course Content Import
Course Creator
Course Schedules
Course Search
Custom Content
Data Import Transactions
Division and Major Assignment Portlet
Document Approval
Employee Information
Expandable Content
External Content
External Site Sign-on
Folder Items
GL Account Lookup
Group Directory
Helpful Links
Initiate Contact
Item Approval
Javascript Content
Join Group
Learning Tools
Major Exploration and What If Scenarios
Make an Inquiry
Make an Inquiry 2.0
Payment Administration
Remote Content
Requisition Entry
RSS News Reader
Simple Form
Task Manager
Timecard Approval
Add Selected Portlets