POFT 1309 0340 - OFFICE PROCEDURES I

Introduction

NORTH CENTRAL TEXAS COLLEGE

COURSE SYLLABUS

Course Title:	Administrative Office procedures I
Course Prefix & Number:		POFT1309	Section Number:	340	Semester/Year:	FA19
Semester Credit Hours:		3	Lecture Hours:	48	Lab Hours:	0
Course Description (NCTC Catalog): Study of current office procedures, duties, and responsibilities applicable to an office environment.
Course Prerequisite(s): None
Required or Recommended Course Materials: MindTap Course Code includes eBook: Rankin, Administrative Professional (LMS Intg MT Off Tech 1t 6m PAC) Cengage Learning 15th edition ISBN 9781305581210. Course Key: MTPPW8PNR9D8 All POFI1309 Course materials/books can purchased at the NCTC Bookstore or directly online through CengageBrain.com

INSTRUCTOR INFORMATION

Name of Instructor:	Tamara Brooks
Campus/Office Location:	Corinth Campus (Online)
Telephone Number:	GoogleHangouts: https://hangouts.google.com/group/lG41RMQVUTojiy2N2
E-mail Address:	tnbrooks@nctc.edu

OFFICE HOURS

Monday	Tuesday	Wednesday	Thursday	Friday
Online 6:30pm - 8:30pm

STUDENT LEARNING OUTCOMES (From Academic Course Guide Manual/Workforce Education Course Manual/NCTC Catalog

At the successful completion of this course the student will be able to:

LO1	Develop time management techniques
LO2	Demonstrate communication skills
LO3	Identify the basic skills of an office professional

GRADING CRITERIA

# of Graded Course Elements	Graded Course Elements	Percentage or Point Values
22	MindTap Assignments	30%
9	Discussion Forums	20%
14	Quizzes	30%
4	Exams	20%

COURSE SUBJECT OUTLINE (Major Assignments, Due Dates, and Grading Criteria)

Entering the Workforce	Students will assess the demand for administrative professionals and describe their work and work settings, describe the skills, knowledge, attitudes, and traits employers expect of an administrative assistant, compare the responsibilities of the employer and employees in a work relationship, and describe the culture and strFinal ucture of business organizations.
Becoming a Professional	Students will describe the qualities that makes a worker a professional, explain why critical-thinking, decision-making, and problem-solving skills are essential to an administrative assistant, describe how factors such as appearance, communication, and teamwork skills affect your professional image, and describe the importance of following business etiquette.
Managing and Organizing Yourself	Students will explain steps for setting and meeting goals and priorities, describe strategies and tools for organizing your work areas, describe strategies and tools for managing your workload, and identify life management skills that improve job performance.
EXAM I: The Workplace and You
Working Ethically	Students will describe basic ethical terms and concepts, list characteristics of ethical businesses and organizations, describe resources and methods for making ethical decisions at work, and identify unethical workplace behaviors and steps for working ethically.
Understanding the Workplace Team	Students will describe the benefits of tams and identify common types of workplace teams, describe and practice the general process by which teams operate, describe and utilize qualities and skills for being an effective team member, supporter, or leader, and list qualities of effective teams and identify team challenges.
Developing Customer Focus	Students will define customer focus, and explain the differences between external and

	internal customers, describe strategies for developing customer focus, develop skills for providing effective customer service, and describe how to handle difficult customer service situations.
EXAM II: The Workplace Environment
Improving Communication Skills	Students will describe the communication process and its elements, describe types of listening and ways to improve listening skills. Describe factors related to effective verbal and nonverbal communication.
Communicating with Technology	Students will explain the value of global communication tools, describe the tools and methods used for collaborating in the workplace, describe effective techniques for telephone communication, and identify security issues and solutions for protecting computer data.
Developing Presentation Skills	Students will plan and research presentations, write the content of presentations, develop visual aids for presentations, practice and prepare to give presentations, deliver effective individual and team presentations.
Planning Meetings and Events	Students will identify types of business meetings, identify appropriate meeting formats for various situations, describe meeting responsibilities of executives, leaders, and other participants, complete duties for an administrative assistant that are related to meetings and complete duties related to conferences.
EXAM III: Communication – The Key to Success
Coordinating Business Travel	Students will plan domestic travel arrangements, plan international travel arrangements, research business customs related to international travel, and discuss and apply organizational travel procedures.
Understanding Financial Documents	Students will describe financial statements for organizations, describe employee payroll deductions and prepare a payroll register, describe purchase transaction forms and procedures, and prepare a bank reconciliation.
Seeking Employment	Students will identify sourcing of job information, research organizations and prepare a letter of application and a resume.
Leading with Confidence	Students will describe differences in and theories of leadership and management, describe and develop qualities of effective leaders, describe common leadership styles, and describe and develop skills and strategies for successfully leading people.
EXAM IV: Communication, Records Management, Travel, and Finances

ATTENDANCE POLICY

Regular and punctual attendance is expected of all students in all classes for which they have registered. All absences are considered to be unauthorized unless the student is absent due to illness or emergencies as determined by the instructor. It is the student responsibility to provide documentation as to the emergency for approval and judgement by the faculty member. Approved college sponsored activities are the only absences for which a student should not be held liable and only when provided by a college official ahead of the absence. Valid reasons for absence, however, do not relieve the student of the responsibility for making up required work. Students will not be allowed to make up an examination missed due to absence unless they have reasons acceptable to the instructor. A student who is compelled to be absent when a test is given should petition the instructor, in advance if possible, for permission to postpone the exam. Student will be dropped from a class by the Registrar upon recommendation of the instructor who feels the student has been justifiably absent or tardy a sufficient number of times to preclude meeting the course’s objectives. Persistent, unjustified absences from classes or laboratories will be considered sufficient cause for College officials to drop a student from the rolls of the College. From Board Policy FC (LOCAL)

Last day to withdraw from a course with a “W” is September 27, 2019.

COURSE ATTENDANCE POLICY:

In lieu of classroom attendance, the following will constitute the course attendance policy: Each student is expected to log in at least three times a week and complete weekly assignments to constitute regular attendance. Failure to log in for two successive weeks will be cause for concern and grounds to be dropped from the course. (Please note: A monitoring tool is available to the instructor. It monitors student log- in, providing dates, times and length of time online. This tool will be used to determine if students are logging in on a weekly basis.) Each week you will be asked to certify the work you completed, this too will be used to determine your attendance.

This online course requires dedication and effort on your part. You must set aside time each week to do your assignments. You should expect to spend 10 to 15 hours each week on this course. This may sound like a lot of time, but if you were taking this course in a traditional classroom, you would be in the classroom four hours a week with an additional nine to twelve hours spent on homework. It is very easy to fall behind, once the due date has passed, you will no longer be able to submit your assignments and quizzes will not be available.

Course Success Tip: Stay current in your work, log in often, check announcements for any special notices, and keep your personal information (email and phone number) up-to-date.

OTHER PERTINENT INFORMATION

All course work is available via the Internet through NCTC’s CANVAS Learning

Management System. Access CANVAS at https://nctc.instructure.com. Please go to https://nctc.instructure.com and bookmark (save to favorites) this site. It is not necessary to access CANVAS through the NCTC Website.

It is the student’s responsibility to check the Course website and his or her course mail at least three times weekly.
If a student should experience problems accessing the course material in CANVAS OR sending/receiving course mail, it is the student’s responsibility to notify the instructor immediately.
Assignments are due on the assigned date. All weekly assignments are due before midnight on the following Sunday and due dates are clearly identified for each chapter in CANVAS. The instructor may not be available to answer questions from Friday after 12pm to 10am Monday. There will be no late assignments accepted period.
Student data files may be downloaded from the textbook publisher’s Website. See instructions on the Course homepage in CANVAS.
Expect to spend 10 to 15 hours a week working in this course, the same amount of time it would take to attend and complete the assignments for an on-campus class.
Assignments are due as posted. Students are required to complete 75% of all assignments and exams to receive a passing grade in this course.
The instructor reserves the right to change course assignments, grading policies, and assignment schedules at any time.
Emails will be answered within 24 hours Monday through noon on Friday. After noon on Friday through Sunday, they will be answered after 10am on Monday.
Please use the assigned discussion forum to ask general questions about the course.

DISABILITY SERVICES (Office for Students with Disabilities)

The Office for Students with Disabilities (OSD) provides support services for students with disabilities, students enrolled in technical areas of study, and students who are classified as special populations (i.e. single parents).

Support services for students with disabilities might include appropriate and reasonable accommodations, or they may be in the form of personal counseling, academic counseling, career counseling, etc. Furthermore, OSD Counselors work with students to encourage selfadvocacy and promote empowerment. The Counselors also provides resource information, disability-related information, and adaptive technology for students who qualify.

If you feel you have needs for services that the institution provides, please reach out to either Wayne Smith (940) 498-6207 or Yvonne Sandman (940) 668-4321. Alternative students may stop by Room 170 in Corinth or Room 110 in Gainesville.

CORE CURRICULUM FOUNDATIONAL COMPONENT AREA (For classes in the Core)________

Communication
Mathematics □ Government/Political Science
Life and Physical Science □ Social and Behavioral Sciences
Language, Philosophy & Culture □ Component Area Option
Creative Arts
American History

REQUIRED CORE OBJECTIVES (For classes in the Core)

□

Critical Thinking □

Communication □

Empirical and Quantitative □

Teamwork

Personal Responsibility

Social Responsibility

COURSE TYPE

Academic General Education Course (from ACGM but not in NCTC Core)
Academic NCTC Core Curriculum Course

⌧ WECM Course

STUDENT HANDBOOK

Students are expected to follow all rules and regulations found in the student handbook and published online.

ACADEMIC DISHONESTY

Scholastic dishonesty shall include, but is not limited to cheating, plagiarism, academic falsification, intellectual property dishonesty, academic dishonesty facilitation and collusion. Faculty members may document and bring charges against a student who is engaged in or is suspected to be engaged in academic dishonesty. See Student Handbook, “Student Rights & Responsibilities: Student Conduct Policy”.

Consequences for academic dishonesty may include:

Academic Reprimand – A verbal or written notice warning to the student that academic misconduct has occurred.
Assigning a failing grade (no credit) on the specific assignments, projects, papers, programs, labs, or examinations.

QUESTIONS, CONCERNS, or COMPLAINTS

Name of Chair/Coordinator:	Dr. Cherly Furdge, Division Chair
Office Location:	Corinth Campus, Room 234
Telephone Number:	940-498-6238
E-mail Address:	cfurdge@nctc.edu
Name of Instructional Dean:	Debbie Huffman
Office Location:	Gainesville, CTC2106
Telephone Number:	940-668-3357
E-mail Address:	dhuffman@nctc.edu

DISCUSSION FORUM REQUIREMENTS & RUBRIC

By Wednesday at 11:59 pm Central Time please post a 150-word minimum length "Initial Post" in response to the topic requirements on each forum during its scheduled week.

As this is a Discussion Forum and not a “Comment Forum” additional posts are required. Also, required for each forum are two (2) 100-word minimum length “Reply Posts” to at least two different classmates. Additionally, two (2) 100-word minimum length “Response Posts” are required. Respond to at least two (2) posts from other students made to your “Initial Post”. In the event that no one has posted to your “Initial Post”, you should respond to two (2) other student’s “Reply Posts”.

Forums are scholarly dialogs, so while sharing what you think and not just what published authors wrote is encouraged, only stating opinion isn't acceptable. The key textbook concepts must be used when completing discussion forum posts.

Instead, thoughtfully integrate relevant Textbook concepts and theories or research you read about this week and strive to make connections between that academic content and your own observations and experiences.
Formal citations are not required in the discussion forums.
Your responses to the postings of other students should be relevant and substantive. It must contribute significantly to the discussion.
Reply posts containing just a few sentences or statements of agreement or disagreement only or that stray away from the topic, congratulating classmates for a “good job”, or repeat what another classmate has already said in his or her posts does not demonstrate substantive discussion.
Please be certain to post the name of the person you are responding to in each post you make; this is essential for tracking who said what to whom.
A ZERO will be given if a majority of Reply and Response Posts are made on Sunday.

NETIQUETTE

Online courses promote the advance of knowledge through positive and constructive debate--both inside and outside the classroom. Discussions on the Internet, however, can occasionally degenerate into needless insults and “flaming.” Such activity and the loss of good manners are not acceptable in a college setting--basic academic rules of good behavior and proper “Netiquette” must persist. Remember that you are in a place for the fun and excitement of learning that does not include descent to personal attacks, or student attempts to stifle the discussion of others.

Weekly Discussion Forum Rubric:

	Excellent	Satisfactory	Needs Improvement	Unsatisfactory	Points Awarded
Initial Post Content 10 points possible MUST be made before Midnight on Wednesday to receive credit.	Comments are thorough, well written, and insightful. Ideas are well organized. Student’s mastery of content is demonstrated through critical analysis of the material and comments are grounded in scholarly research or textbook concepts and theories. Posting demonstrates in-depth understanding of the topics. (9-10 Points)	Comments are well written and complete. Ideas are mostly well organized. Student demonstrates analysis of the material and makes some integration of research or textbook concepts and theories. Posting demonstrates an understanding of the topics. (7-8 Points)	Comments lacks critical analysis and depth. Student demonstrates a basic understanding of the topics, but does not support that understanding with relevant research or textbook concepts and theories. ( 5 – 6 Points)	Posting does not meet the requirements for the assignment and demonstrates little understanding of the material. (0 – 4 Points)
Peer Responses and Replies Content 12 points possible 3 points per peer post	Student posts at least four, well-developed, substantive posts to classmates that demonstrate in-depth analysis and critical thinking.	Student posts at least three posts which are well-developed, substantive, and demonstrate in-depth analysis and critical thinking.	Student posts at least two post to peers which somewhat contributes to the discussion; however, post does not demonstrate in-depth analysis or critical thinking.	Student does not post to peers and/or posts do not add to the discussion.
Utilizes Correct Grammar, Mechanics, Spelling and Sentence Structure 3 points possible	Postings are professional and generally free of errors in mechanics, spelling, usage and sentence structure. (3 Points)	Postings are professional but may contain minor errors in mechanics, spelling, usage and sentence structure. (2 Points)	Posting is adequate but contains some errors in mechanics, spelling, usage and sentence structure that somewhat interfere with understanding. (1 Point)	Posting has numerous errors in mechanics, usage, spelling and sentence structure. Errors interfere with readability. (No Points)
Total points earned					/25