Description
General principles of customer service within a technical environment. Topics include internal/external customer relationships, time-management, best practices, and verbal and non-verbal communications skills.
48 lecture hours.
At the conclusion of the course a student will be able to: Discuss internal/external customer relationships; respond to customer questions and complaints in a polite and thorough manner; update customers on work progress to maintain customer satisfaction and public relations; communicate technical information in a clear, precise and logical manner; and identify verbal and non-verbal communications skills.