TECHNICAL CUSTOMER SERVICE (EECT 1300)

Term: 2024-2025 Fall

Faculty

Alex HollandShow MyInfo popup for Alex Holland

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Alex Holland

North Central Texas College

Gainesville, TX 76240

940-668-3339

Teaching Experience:

Instructor, Technical Customer Service

Research: Communications, Professional Development, Agile Project Management

 

Education:

M.B.A - Information Technology. University of North Texas, 2022

B.A. Radio, Television & Film. Spanish - Minor. University of North Texas, 2009

Description

General principles of customer service within a technical environment. Topics include internal/external customer relationships, time-management, best practices, and verbal and non-verbal communications skills.

48 lecture hours.

At the conclusion of the course a student will be able to: Discuss internal/external customer relationships; respond to customer questions and complaints in a polite and thorough manner; update customers on work progress to maintain customer satisfaction and public relations; communicate technical information in a clear, precise and logical manner; and identify verbal and non-verbal communications skills.