TECHNICAL CUSTOMER SERVICE (EECT 1300)

Term: 2023-2024 Spring

Faculty

William F HillShow MyInfo popup for William F Hill

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William Hill

North Central Texas College,
1500 N Corinth St, Room 202
Corinth, TX 76208
940-668-3340

Teaching Experience:
Lead Instructor, Computer Information Technology

Education:
B.B.A. Computer Information Systems, Oklahoma Baptist University, 2000

Schedule

Tue-Thu, 9:00 AM - 10:50 AM (1/16/2024 - 5/11/2024) Location: COR COR01 253

Description

General principles of customer service within a technical environment. Topics include internal/external customer relationships, time-management, best practices, and verbal and non-verbal communications skills.

48 lecture hours.

At the conclusion of the course a student will be able to: Discuss internal/external customer relationships; respond to customer questions and complaints in a polite and thorough manner; update customers on work progress to maintain customer satisfaction and public relations; communicate technical information in a clear, precise and logical manner; and identify verbal and non-verbal communications skills.