TECHNICAL CUSTOMER SERVICE (EECT 1300)

Term: 2022-2023 Spring

Faculty

Rebekah SanchezShow MyInfo popup for Rebekah Sanchez

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Rebekah Sanchez

North Central Texas College

1500 N. Corinth Street, Suite 173

Corinth, TX 76208

940.498.6480

rsanchez@nctc.edu

Instructor, Government and Data Analytics

M.S., Political Science, University of North Texas, 2017

B.A., Political Science, University of North Texas, 2012

B.A., English, University of North Texas, 2012 

Description

General principles of customer service within a technical environment. Topics include internal/external customer relationships, time-management, best practices, and verbal and non-verbal communications skills.

48 lecture hours.

At the conclusion of the course a student will be able to: Discuss internal/external customer relationships; respond to customer questions and complaints in a polite and thorough manner; update customers on work progress to maintain customer satisfaction and public relations; communicate technical information in a clear, precise and logical manner; and identify verbal and non-verbal communications skills.