INSTRUCTOR INFORMATION

 OFFICE HOURS

STUDENT LEARNING OUTCOMES (From Academic Course Guide Manual/Workforce Education Course Manual/NCTC Catalog

GRADING CRITERIA

 ATTENDANCE POLICY

Regular and punctual attendance is expected of all students in all classes for which they have registered. Arriving more than 20 minutes after the start of class shall be considered an absence. All absences are considered to be unauthorized unless the student is absent due to illness or emergencies as determined by the instructor.  It is the student responsibility to provide documentation as to the emergency for approval and judgement by the faculty member.  Approved college sponsored activities are the only absences for which a student should not be held liable and only when provided by a college official ahead of the absence.  Valid reasons for absence, however, do not relieve the student of the responsibility for making up required work.  Students will not be allowed to make up an examination missed due to absence unless they have reasons acceptable to the instructor.  Persistent, unjustified absences from classes or laboratories will be considered sufficient cause for College officials to drop a student from the rolls of the College. From Board Policy FC (LOCAL)

Last day to withdraw from a course with a “W” is November 25, 2019.

DISABILITY SERVICES (Office for Students with Disabilities) The Office for Students with Disabilities (OSD) provides support services for students with disabilities, students enrolled in technical areas of study, and students who are classified as special populations (i.e. single parents).

Support services for students with disabilities might include appropriate and reasonable accommodations, or they may be in the form of personal counseling, academic counseling, career counseling, etc.  Furthermore, OSD Counselors work with students to encourage self-advocacy and promote empowerment. The Counselors also provides resource information, disability-related information, and adaptive technology for students who qualify.

If you feel you have needs for services that the institution provides, please reach out to either Wayne Smith (940) 498-6207 or Yvonne Sandman (940) 668-4321.  Alternative students may stop by Room 170 in Corinth or Room 110 in Gainesville.

COURSE TYPE

o        Academic General Education Course (from ACGM but not in NCTC Core)

o        Academic NCTC Core Curriculum Course

x        WECM Course

STUDENT HANDBOOK

Students are expected to follow all rules and regulations found in the student handbook and published online.

 ACADEMIC DISHONESTY

Scholastic dishonesty shall include, but is not limited to cheating, plagiarism, academic falsification, intellectual property dishonesty, academic dishonesty facilitation and collusion.  Faculty members may document and bring charges against a student who is engaged in or is suspected to be engaged in academic dishonesty.  See Student Handbook, “Student Rights & Responsibilities: Student Conduct ([FLB(LOCAL)]”. 

 Consequences for academic dishonesty may include:

• Zero for the work
• Academic suspension

QUESTIONS, CONCERNS, or COMPLAINTS

GENERAL DESCRIPTION OF SUBJECT MATTER FOR EACH LECTURE/DISCUSSION

Childcare Reimbursement Program

The Childcare Reimbursement Program provides support services for NCTC students pursuing a career in a technical field of study to help them complete their career plans. The program will reimburse technical declared students a percentage of their daycare expenses if the child is attending a licensed or registered daycare facility.  This is on a first come first serve basis, and is available to students on all 5 campuses. Please note, we do not have a childcare facility on any of our 5 campuses. This is a reimbursement program only.

Students who wish to become eligible for Childcare Assistance Program need to:

• Declare in a technical field of study
• Establish financial need
  • Ex: Pell Grant recipient, Food Stamp recipient, W2, etc.
• Complete a Childcare Reimbursement Program Application and provide all necessary documentation.  The  Application can be found online at http://www.nctc.edu/StudentServices/Childcare.aspx (Links to an external site.)Links to an external site. (Links to an external site.)

For more information, please contact Yvonne Sandmann on the Gainesville Campus at 940-668-4209 ext. 4321, or by email at ysandmann@nctc.edu.

 Other Pertinent Information

• This is a Hybrid course which means that most of your work is done online but there will be 7 times that you must come to the Corinth Campus, Room 253, These are mandatory class times. A “no show” will constitute a zero for all work due that day. Absences are considered to be unauthorized unless verifiable. Plan to stay the entire time.
• This course will be augmented by using NCTC’s online course delivery system, CANVAS. Log into CANVAS from the NCTC home page (nctc.edu (Links to an external site.)Links to an external site. (Links to an external site.)) or directly at www.Canvas.nctc.edu (Links to an external site.)Links to an external site. (Links to an external site.). Discussion boards and emails may be available on CANVAS. Participation in CANVAS is MANDATORY.
• The student MUST have Microsoft Word 2013 or higher installed on the computer he or she will be using to complete course work.
• Use the eLearning Help Desk if you are experiencing access issues; they are your fastest source for a response. If a student has problems accessing the course material in CANVAS OR sending/receiving course mail, it is the student’s responsibility to notify the instructor immediately.
• Each student should have an email account through their ISP or an Internet email account such as Hotmail or Gmail to aid in course communication should the CANVAS site be down.
• Most Assignments are due on Monday. No late assignments will be accepted for full credit. If approved by the instructor, you may submit the late assignments as an attachment to a Canvas Email. The assignments will be graded at the end of the semester if they will make a difference to your overall grade. You will lose points for late submittal of each assignment. No late assignments will be accepted after the seventh week of this eight week course.
• No makeups for missed examinations will be permitted unless previously discussed with, and approved by the instructor in advance.
• There will be quizzes with each chapter. You may take the quiz as many times as you wish.. There are no makeups for quizzes.
• There is a group project. You will use the information provided from this course to prepare and video tape technical customer service scenes demonstrating how to (1) be a good Help Desk Specialist and a poor Help Desk Specialist, More information will be provided during the semester.
• Students are required to complete 75% of all assignments and exams to receive a passing grade in this course. (This means 75% of the homework, 75% of the review quizzes, etc.)
• The instructor reserves the right to change course assignments, grading policies, and assignment schedules at any time.
• The instructor will not drop you from this course. You must complete applicable papers and file them with the Registrar’s Office before the final drop date.
• Grades will be posted in the CANVAS grade book. You should keep a record of your grades too. Please give me at least two weeks to post your grades after the final due date of the assignment.
• Filing a complaint –“If the complaint involves a problem with an instructor, the student shall discuss the matter with the instructor before requesting a conference with the department chair…. If the complaint involves a grade received, the student shall collect all tests, papers, daily assignments, class notes and other relevant material prior to the conference with the instructor.” (See Student Handbook  > Discussion of Complaint). Failure to follow the procedure will result in no action taken.

All electronic contact with your instructor is through CANVAS email. Be sure to clearly state your questions or concerns. It is helpful to know what chapter, page and section you are talking about and what help you need.  I will get back with you within 24 hours during the week and within 48 hours on the weekend. I do check email over the weekend, when at all possible.